GovLab’s mission is to improve people’s lives by changing the way we govern. And in one of there recent articles, they key on the critical need for citizen input in developing the design of applications and solutions. The quote below was in direct reference to the design of a digital time-saving application, but it rings true more generally as well — even here in Minot today.
“When developing new ways to deliver services, designers must expand their focus beyond the agency’s own operating interests to ensure they also create a satisfying experience for citizens. If not, the applications will likely be underutilized or even ignored, thus undermining the anticipated cost-savings and performance gains that set the project in motion.”
Stefaan Verhulst, GovLab