Trapped in Uber’s Maze

If you’ve ever signed up for a service in seconds and then struggled to cancel it, this lawsuit may sound familiar. A coalition of 21 states, Washington, D.C., and the Federal Trade Commission is accusing Uber of steering users into unwanted paid subscriptions and then trapping them behind a maze of screens to get out. The case targets Uber One, alleging deceptive sign-ups and intentionally difficult cancellations. Beyond Uber, the lawsuit highlights growing scrutiny of the subscription economy and the tactics companies use to lock in recurring charges.

Editor’s Note: In addition to the District of Columbia, the states joining the FTC lawsuit include: Alabama, Arizona, California, Connecticut, Illinois, Maryland, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Virginia, West Virginia, and Wisconsin.

Pat Garofalo

Boondoggle

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